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Why isn't my clipping PDF file or thumbnail image uploading?

Occasionally, third-party plugins such as ad blockers can prevent transferring files to our server. We noticed that clipping thumbnails seem to be particularly affected. If you're experiencing upload issues and are using an ad blocker, try the following steps before filing a support request:

1) Whitelist the domain in your ad blocker and try adding the image again
2) Disable your ad blocker altogether (Extensions > disable the ad blocker plugin)
3) Try a different browser such as Brave, Firefox or Safari (on a Mac) without an ad blocker 

Still stuggling? File a support ticket and we'll be in touch as soon as possible.

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  1. Nicholas Holmes

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